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SHIPPING POLICY

Last Updated: May 31, 2026

Thank you for visiting and shopping with us! We are dedicated to delivering our Premium Quality Wood & Fabric scrolls to you in the safest and most efficient manner.

Because our scripture scrolls feature genuine wooden dowels and delicate canvas fabric, we take extra steps to guarantee a flawless delivery experience. Every single order is processed with Secure Packaging using reinforced protective tubes or custom boxes to avoid any damage during transit.

1. SHIPPING PROCESSING TIMES

  • Standard Orders: All standard orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Custom & Personalized Orders: If you have requested a custom scripture text or specific sizing, please allow 5 to 7 business days for our craftsmen to print, mount, and cure your custom scroll before shipment.

  • Notification: You will receive another notification when your order has officially shipped along with tracking details.

2. DOMESTIC & INTERNATIONAL SHIPPING RATES

We offer both domestic and international shipping options. Shipping charges for your order will be calculated and displayed dynamically at checkout, backed by our Safe Checkout system.

  • Standard Shipping: Delivers within 3 to 7 business days after processing.

  • Express Shipping: Delivers within 1 to 3 business days for urgent orders or time-sensitive gifts.

  • Free Shipping Promotions: We offer Free Standard Shipping on all domestic orders over $[Insert Amount, e.g., $75].

3. SHIPMENT CONFIRMATION & ORDER TRACKING

Once your package leaves our fulfillment studio, you will receive a Shipment Confirmation email containing your unique tracking number(s). The tracking number will become active and scannable within 24 hours of notification. You can use this number to monitor your package's journey directly on our carrier's portal.

4. DAMAGES AND DELIVERY ISSUES

We fully guarantee the transit safety of our products.

  • If your scroll arrives damaged, broken, or defective due to shipping handling, please contact us within 7 days of delivery at [insert-your-store-email@domain.com].

  • Please save all secure packaging materials and damaged goods, and provide a clear photograph so we can file a claim with the carrier and send you a free replacement immediately.

5. INTERNATIONAL CUSTOMS, DUTIES, AND TAXES

For international shipping, please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

  • We are not responsible for these charges if they are applied; they are the sole responsibility of the customer.

6. WHOLESALE & BULK SHIPMENTS

For churches, organizations, or retailers reaching out through our Wholesale Inquiries, custom shipping arrangements will be made. Wholesale orders are palletized or shipped via dedicated freight carriers using heavy-duty secure packaging to minimize costs while maintaining optimal safety. Delivery timelines for bulk orders will be explicitly stated in your wholesale invoice.

7. WRONG ADDRESS & UNDELIVERABLE PACKAGES

Please verify your shipping details carefully during checkout. If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, you may be responsible for the return shipping costs to have the package re-sent.